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Home > help> Shipping, delivery & Returns : how is done the shipping, delivery and the return of your order on Flexsuit

DELIVERY

FREE Shipping

Free carrier will be displayed in the list shown in step 4 of your order, when selecting the carrier.

  • from 110€ Tax incl. for metropolitan France,
  • from 150€ Tax incl. for Europ,
  • from 200€ Tax incl. for Martinique, Guadeloupe and Réunion,
  • from 280€ Tax incl. for Polynesia,
  • from 320€ Tax incl. for New Caledonia,
  • from 350€ Tax incl. for Wallis and Futuna,
  • from 300€ Tax incl. for the rest of the world.

Shipping

All FlexSuits are shipped from our Distribution Center in France.

We handle the shipping of your order the same day if you place your order before 13h. This is an automatic process, so no need to contact us to try to negotiate an exception because you ordered at 13:30 :)

When the order is placed you will receive a tracking number by e-mail, in which you can view the shipping status.

Delivery time

France

  • Colissimo and letter followed : 2 business days.
  • TNT : 24h (except Sunday) for order place before 13h. NO DELIVERY ON ISLANDS.

Dom-Tom

  • Colissimo : from 5 to 7 business days depending on the department or territory.

Europe

  • Colissimo : from 2 to 4 business days depending on the country.

Reste du monde

  • Colissimo : from 5 to 7 business days depending on the country.

RETURNS

A FlexSuit is designed to be strong, fun and to be worn a looooong time. We select very high quality of materials.

Can I return the flexsuit ?

Yes, you can return your FlexSuit within 14 days for a replacement suit or for a full refund. You must return it unworn (or just to try the size) and unwashed.
If your FlexSuit has not been used and you wish to return it please generate a slip return on your account, contact us and then return it with the following details :

  • Name :
  • Slip return number :
  • Order Number :
  • Reason for the Return : Damaged / Doesn't fit
  • Action Required: Replacement (include size required) or Refund

However, if we see that the suit was used, we do not guarantee the refund!

Address of return

Flexsuit / CUBE
Appt 12,
8 rue Manuel
85000 La Roche-sur-Yon, France

All returns are acknowledged by email and refunds will be credited to the original payment method.

For obvious reasons we do not refund items that have been worn, washed or soiled.

RETURNING SHIPPING COST

Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.

CONTACT US

If you have any questions or concerns regarding a potential refund please contact us.